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Research Manager


£35,000 - £40,000

London, United Kingdom


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The role
The company
Benefits & perks

Why work for us?

We focus on steady, sustainable growth, putting purpose (to make parent’s lives easier) before profit. We expect great performance, agility and collaboration in every role; cross-team working with talented, clever people is the best part of life at Mumsnet. Most importantly we’re looking for candidates with a growth mindset - we know everyone makes mistakes, the important thing is to learn from them and to share your learnings.

We embraced flexible and home working a long time before COVID, and we care much more about outputs than hours on the clock. We don't only want to hire the best people: we want to retain them. If you need some flexibility, let us know and we’ll do our best.

We’re committed to diversity and quality (see our policy) and we think we’re second to none in the all-round support we offer to parents and carers at work (see our parental leave policies). Working for Mumsnet means never having to pretend you don’t have a family or other commitments, and we promise never to keep you away from a school appointment. We are also proud to be a London Living Wage employer and we have never used unpaid interns.

We have a healthy line-up of sandwich lunches, knowledge sessions, book clubs, yoga sessions, monthly socials and sports teams, as well as an unhealthy line-up of staff parties at Kentish Town’s excellent pubs and restaurants, and McDonald’s deliveries for the mornings after.

Hybrid & flexible working

We’ve continued to embrace flexibility and remote working to the max. You’ll only be required to be in the office two days a week (although you can go in more often if you wish). We’re flexible with hours and happy to accommodate personal commitments like picking the kids up from school. We’re more interested in output than presenteeism, so if you need to move things around, we can probably work it out.

Other benefits

We’re pleased to offer the following benefits, subject to eligibility:

  • 25 Days Holiday

  • Buy More Holiday Scheme

  • After 12 months employment, you will be eligible to join our EMI share options scheme

  • Cycle2Work Scheme

  • Employee Assistance Programme

  • Mumsnet Workplace Pension Scheme

  • Workplace Nursery Scheme

  • Electric Vehicle Scheme

  • LinkedIn Learning Subscription with weekly “Drop Everything And Learn” time

  • Leisure and Retail perks discounts through the Perkbox platform

  • BUPA Private Medical cover

  • Wellness benefits including daily workouts and meditations via Perkbox

  • Monthly team social events

  • Annual team bonus opportunities

About the role

We're on the hunt for a Research Manager to join our growing insights team. 

It’s an exciting time for Mumsnet Insight as we grow the research arm of the business, providing a full-service research offering to clients with both traditional and more innovative solutions, utilising our community platform data, alongside our 20k strong Mumsnet Voices panel. We’re also pioneering the development of proprietary AI and NLP tools to support our analysis including MumsGPT. 

We’re looking for a bright, experienced, enthusiastic individual who excels at delivering research projects successfully. This is an exciting opportunity for an intelligent and motivated person to join a fast-growing business, and for someone who enjoys building fruitful relationships with clients.

This is the ideal role for someone with a ‘can-do’ attitude. This is a small and busy team, so this role would suit someone who wants to be given responsibility and be trusted, is happy to muck in and do what’s needed to get the project done. 

Key responsibilities
  • Leading on project delivery from project commission to final report and presentation

  • Working across a range of data collection methods from social listening, quantitative and qualitative (predominantly online)

  • Working with clients from across a range of sectors including finance, charity & FMCG

  • Managing and conducting the project set-up, data collection, data processing and analysis

  • Building and managing effective client relationships through strong communication and proactive project management 

  • Leading on developing story-driven reports and presentations that deliver the insights to meet our clients’ objectives

  • Presenting results and findings to clients and leading on debriefs

  • Regularly contributing to research proposals, to help us win exciting new work and develop your proposal writing skills

Desired skills, experience and attributes
  • An individual with a mixed method background (Quantitative & Qualitative)

  • Experience with managing & delivering market research projects from brief through to final report and presentation

  • Have a passion and curiosity about people and data

  • Have initiative and drive - the ability to take a project and run with it 

  • Strong project management & organisational skills

  • Excellent stakeholder management & relationship building skills 

  • Ability to work under pressure and meet tight deadlines when required 

  • Brilliant people skills 

  • Excellent oral and written communication skills 

  • Strong attention to detail in written and numerical outputs/documents 

  • Adept at finding the story in the data, and creating compelling and impactful outputs through effective storytelling

  • Ability to present research findings in a compelling and accessible way

  • An understanding of the importance of the business / commercial implications of the insight when building recommendations

  • Expertise in PowerPoint/Google Slides and Excel/Google Sheets

It’d be nice if you had

  • Experience of proposal writing & pitching / new business development

  • Panel management experience

  • Experience in survey scripting, data processing and analysis tools

How we’ll support you 

  • Weekly or bi-weekly 1-1 with line manager to review progress, agree roles, provide support;

  • Formal 6-month appraisal system;

  • LinkedIn online learning - bi-weekly DEAL sessions, training to be agreed with your line manager;

  • Initial cross training across the relevant internal teams;

  • Ongoing on the job training from your line manager.

This role reports into the Head of Commercial Insight and is based at our offices in Kentish Town. This role is envisaged as full-time but we are happy to consider flexible options for the right candidate.

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